Our mission is to give the clients a positive, relaxing, healing experience.
All massages given are draped. The client will be covered and not exposed during the massage.
Arrival
Guests should arrive at least 15 minutes prior to their scheduled appointment. Upon initial visit, we will have you complete a brief intake form before your service begins. In the case of a late arrival we will make every effort to accommodate your full appointment, but this is frequently not possible. Your treatment will end at the scheduled time so the next guest will not be delayed. No adjustment to the price will be made due to a late arrival.
Cancellation Policy
Out of courtesy to our guests & staff, we require 24 hour notice to cancel or reschedule any treatment and 48 hours for packages and group functions. A 50% cancellation fee will be applied to the credit card or gift certificate used to secure the appointment in the absence of adequate notice. A no-show will be charged 100% of the service cost.
Medical Notice
If you have any medical conditions, are pregnant, nursing, have iodine allergies, high or low blood pressure, are using any prescriptions, or have undergone surgery within the last six weeks, please notify our spa staff and we will aid you in selecting appropriate treatments.
Attire
Dress for your comfort, our Therapists are well trained in draping techniques to ensure your comfort and modesty during treatments.
Children
Anyone under the age of 18 receiving services must have a parent or guardian sign a Parental Consent Form prior to receiving services.
Gratuity
Generally 15 – 20% of the treatment cost is appropriate. Tips fully go directly to the therapist.
Accepted Payments
We accept cash, Visa, MasterCard, American Express and Gift Cards. We DO NOT accept Discover, checks, or Spa Finder Gift Cards.
Cell Phone Policy
Cell phone use is not permitted inside the spa for the benefit of all of our guests including you. Please complete your calls and silence your phone prior to your appointment.
Gift Card Policy
Gift cards do not expire. Absolutely No Refunds given for Gift Card purchases. A gift card represents a pre-payment for goods & services and may be used for retail items, services or gratuities. Any retail product return will be exchanged for In-Store Credit only.
What is your policy if I am running late for my appointment?
We recommend that guests try to arrive at least 15 minutes prior to their appointment. Give us a phone call to give us a heads up if you are running late. As a courtesy to our the next guest, your treatment will end on time regardless of when you begin.
Will my insurance company pay for spa treatments?
Some insurance companies do cover spa treatments for some types of injuries. We ask that you check with your insurance company prior to your service to find out if you qualify, since payment will be required at the time of your service.
Recently had an injury or surgery, does that have any influence on what service I should choose?
Please clear treatment with your Doctor prior to your service if you have recently had a surgery. Please make us aware of any injuries, and other medical conditions you may be experiencing. Many of our services can still be performed but may need to be tailored for your specific situation.
Employment Opportunities
